FAQ

Security Savings Bank

What can I do with Online Banking??
How frequently is account information updated?
Do I need special software or equipment to access online banking?
What browser level and computer settings are required to access online banking?
What is the timeout period for inactivity during a session?
What happens if I don’t access the online banking system for an extended period of time?
What if I forget my Sign-On ID?
What if I forget my password?
How do I change my password?
How often do I need to reset my password?
What formats are available for downloading transaction history?
How do I change the nickname for my accounts?
How do I set up categories for my transactions?
How do I assign a transaction to a specific category?
Please describe the reports available in online banking.
Can I change the initial access page to provide the information I prefer?
How do I choose the checking account default for bill payment services?
How do I send a message to Security Savings Bank in the online banking system?
Will I receive email messages from the online banking system?
What if I have other questions?

Question #1: What can I do with Online Banking??
Answer:: You can access your checking, savings, certificate of deposit, retirement plan, mortgage loan, installment loan and line of credit accounts. You can check balances and transaction history, transfer funds between Security Savings Bank accounts, pay your Security Savings Bank loan payment, view and print images of cleared checks, place stop payments (fee applies), pay bills online, and customize your internet banking landing page to the information you use most often.
Question #2: How frequently is account information updated?
Answer:: Security Savings Bank online banking services operate on a real-time basis. For example, the transfer you make to your checking account online is available to fund a debit card purchase immediately.
Question #3: Do I need special software or equipment to access online banking?
Answer:: No—online banking services are accessed through your internet browser or mobile app.
Question #4: What browser level and computer settings are required to access online banking?
Answer:: Browser versions supported include the most current version and the prior version of Internet Explorer, Firefox, Google Chrome, and Safari. Your browser must support 128-bit encryption and have cookies available.
Question #5: What is the timeout period for inactivity during a session?
Answer:: After 13 minutes of inactivity, you will be warned that the online banking system will log you out. You have 60 seconds to respond to the warning. If you do not respond, you are automatically logged out of the online banking system and will be required to enter your log-in ID and password for access to the system.
Question #6: What happens if I don’t access the online banking system for an extended period of time?
Answer:: After 365 days of inactivity—that is, you have not logged in to the online banking system—your user is deleted from the system. If you have been utilizing eStatements for statement delivery, your accounts will switch to paper statement delivery. (Fees may apply for paper statement delivery; please contact Security Savings Bank for information.) We provide you written notification prior to deleting your user, to give you the opportunity to reactivate and use your online banking log-in.
Question #7: What if I forget my Sign-On ID?
Answer:: Please contact the bank to have your sign-on ID updated.
Question #8: What if I forget my password?
Answer:: Please click on the “Forgot Your Password?” link to access the password reset sequence. You will be sent a one-time passcode via the delivery methods defined in your online banking user profile. When you respond with the one-time passcode, a temporary password will be sent to you via the delivery methods defined in your online banking user profile.
Question #9: How do I change my password?
Answer:: After signing in to online banking, click on the “My Profile” link in the upper right hand corner of the screen, then click on the “Change Password” button. Passwords consist of 8-15 characters which include numbers and letters, and special characters are permitted.
Question #10: How often do I need to reset my password?
Answer:: The online banking system will require you to reset your password every 90 days. You cannot reuse a password that was used during the previous 18 month period.
Question #11: What formats are available for downloading transaction history?
Answer:: Online banking information can be downloaded to Quicken, Quickbooks, Excel, and in CSV format. Access “Transaction Activity” then choose “Advanced Search” and enter the range of dates of transactions to download. Click on the “Export” link in the upper right hand corner and choose the desired format.
Question #12: How do I change the nickname for my accounts?
Answer:: Click on the “Account Services” tab, then click on “Account Management.” Click the link under “My Account Nickname” to change the description that appears.
Question #13: How do I set up categories for my transactions?
Answer:: Click on the account services tab, then click on Page Preferences. Under the category maintenance you can add a category, assign a name, assign income/expense description, or you can delete previously maintained categories.
Question #14: How do I assign a transaction to a specific category?
Answer:: Click on the accounts tab, choose the account, and click on Advanced Search. Enter the qualifying search information to get the list of transactions. Click on the transaction hyperlink, and in the box that appears, assign the appropriate category from the drop-down list.
Question #15: Please describe the reports available in online banking.
Answer:: Choose Statement Detail to get a snapshot of activity since your last statement date, in statement format. If you choose to assign transactions into specific categories, the Category Detail and Category Summary reports will group and report transactions in the categories assigned.
Question #16: Can I change the initial access page to provide the information I prefer?
Answer:: You can customize your home page by clicking on the "down" arrow (located between the Home and Accounts tab on the initial access page) and then double clicking on the categories you use the most. Drag and drop your selections to position them on your page.
Question #17: How do I choose the checking account default for bill payment services?
Answer:: The bill payment service provides a drop down menu with account choices.
Question #18: How do I send a message to Security Savings Bank in the online banking system?
Answer:: Click on the Account Services tab, then click on Messages on the left side of the screen, then click on the green “Compose Message” button. You can review received and sent messages in the same area.
Question #19: Will I receive email messages from the online banking system?
Answer:: You may, depending on the services you request and the activities you perform in the system. Any emails sent from the online banking system are delivered from the following address: onthegobanking@securitysavings.com.
Question #20:: What if I have other questions?
Answer:: Please contact Security Savings Bank at 309-734-9333 or 800-380-9205 and ask for Online Banking assistance.